Delivery & Returns

Delivery Information

Our standard delivery service is provided by Parcelforce Worldwide, with smaller items under 5KG being dispatched via Interlink.

All standard orders placed over £50.00 will be delivered Free of Charge and on a Next Day Service if you place your order by 3pm on a working day (Mon-Fri), up to and not exceeding 10KG, a charge would be incurred on items above 10KG, up to 30KG as per below delivery matrix.

Pallet deliveries, will be charged at £40.00 per pallet and delivered in 2-3Days.

Premium Services are available on all orders at an additional charge these are, Next Day Express AM, Next Day Express 10 (before 10am) Next Day Express 9 (before 9am)

If you place a standard order under the value of £50.00 by 2:30pm on a working day (Mon-Fri) we will deliver your order on the next working day for only £7.00, up to and not exceeding 10KG, a charge would be incurred on items above 10KG, up to 30KG as per below delivery matrix.

Deliveries to the Channel Isles, Northern Ireland, Scottish Highlands and Islands, can be achieved on a next day service or a two-day service, charges apply as per below “Delivery Service Matrix”

Deliveries to the Republic of Ireland will be delivered at a cost of £14.00 per parcel. Maximum weight of 30KG and no more than 1Metre in length.

Delivery Service Matrix 

Service

10KG

20KG

30KG

Standard Next Day (over £50.00)

FOC

£4.00

£5.00

Standard Next Day (under £50.00)

£7.00

£8.00

£9.00

Next Day Express AM

£9.50

£10.50

£11.50

Next Day Express 10 (before 10am)

£10.50

£11.50

£12.00

Next Day Express 9 (before 9am)

£13.50

£14.50

£15.50

Saturday Service

£17.00

£18.00

£19.00

 

 

 

 

Pallet Delivery (provided by Interlink)

£40.00 per pallet

Off Shore Services - Northern Ireland, Channel Isles

 

Service

10KG

20KG

30KG

Two Day Service

£16.00

£17.00

£18.00

Next Day Service

£21.00

£22.50

£24.00

Isle of Wight

Service

10KG

20KG

30KG

Next Day

£16.00

£17.00

£18.00

Republic of Ireland

Service

   

Delivered by Interlink Express

£14.00 per parcel

Maximum weight of 30kg & 1metre in length

Scottish Islands, Isle of Man, Scilly Isles

Service

10KG

20KG

30KG

Two Day Service

£16.00

£17.00

£18.00

Scottish Highlands

Service

10KG

20KG

30KG

Two Day Service

£19.00

£20.00

£21.00

International

 Service

30KG

Two Day Service

£14.00

 

Returns Policy

As per the Consumer Contract Regulations June 2014, you can return goods and receive a full refund under the following conditions:

  • You have had the goods delivered within seven working days of delivery from Future Garden Ltd, this starts from the day after the goods have been signed for.
  • The items are unopened and in the original condition as when they were delivered to you.

Simple checks

  • Please ensure that any parcels delivered are intact and free from damage and unopened, if they appear to show any damage please make a note when signing for the goods, alternatively you can refuse delivery of these items, however only full refusal if multiple parcels will be accepted, in the unlikely event this occurs please contact us asap on 020 8502 7722 or by email info@futuregarden.co.uk
  • Please check all items once unboxed to ensure that they are not damaged and are fully functioning, if this is not the case please ensure you notify us as soon as you can, or within the given returns policy time frame, on 020 8502 7722 or by email info@futuregarden.co.uk  we will then arrange suitable collection and replacements where necessary.
  • If any items appear not to be functioning as expected, do not attempt to fix or tamper with any products, this could affect your statutory rights, please notify us on 020 8502 7722 or by email info@futuregarden.co.uk and we will arrange a suitable replacement.
  • If you notice any irregularities with your order, please notify us as soon as possible or within 7 working days, on 020 8502 7722 or by email info@futuregarden.co.ukwe will endeavour to correct and refund where possible. 
  • You can return any unwanted items, you can return the item(s) to us unopened and intact in a re-sellable condition within 14 working days after the day of receiving the goods, we are unable to accept any goods back that have been opened or the seal(s) have been broken or have been damaged, unless reported as damaged in transit, you can contact us on 020 8502 7722 or by email info@futuregarden.co.uk

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