Delivery & Returns

Delivery Information

Our delivery service is provided by Parcelforce Worldwide.

All UK Mainland standard orders placed over £50.00 will be delivered Free of Charge and on a Next Day Service if you place your order by 3pm on a working day (Mon-Fri), up to and not exceeding 30KG, a Standard Next Day charge would be incurred on items above 30KG.

UK Mainland Pallet deliveries, will be charged at £40.00 per pallet and delivered in 2-3 Days.

UK Mainland Premium Services are available on all orders at an additional charge these are, Next Day Express AM, Next Day Express 10 (before 10am) Next Day Express 9 (before 9am)

If you place a UK Mainland standard order under the value of £50.00 by 2:30pm on a working day (Mon-Fri) we will deliver your order on the next working day for only £8.95, up to and not exceeding 30KG, an additional charge will be incurred on items for every additional 30KG.

UK Mainland 

Standard Next Day (Orders over £50) FREE
Standard Next Day (Orders under £50) £8.95
Next Day Express AM £10.95
Next Day Express 10 (Before 10am) £12.95
Next Day Express 9 (Before 9am) £16.95
Saturday Service £23.95
Pallet Delivery £40.00

Channel Isles

Euro Priority Business £8.95

Isle of Wight

Next Day Service £8.95

Northern Ireland

Two Day Service £18.95

Isle of Man & Scilly Isles

Two Day Service £20.95

Scottish Highlands & Islands

Two Day Service £16.95

Europe

Republic of Ireland Euro Priority Business £13.95
Belgium Euro Priority Business £9.95
Luxembourg Euro Priority Business £9.95
Netherlands Euro Priority Business £8.95
France Euro Priority Business £11.95
Corsica Euro Priority Business £24.95
Monaco Euro Priority Business £11.95
Denmark Euro Priority Business £8.95
Germany Euro Priority Business £8.95
Italy Euro Priority Business £15.95
Spain Euro Priority Business £20.95
Portugal Euro PriorityBusiness £23.95
Greece Euro Priority Business £31.95
Azores Euro Priority Business £31.95
Balearic Islands Euro Priority Business £31.95
Madeira Euro Priority Business £31.95
Sardinia Euro Priority Business £31.95
Sicily Euro Priority Business £31.95
Austria Euro Priority Business £19.95
Czech Republic Euro Priority Business £19.95
Estonia Euro Priority Business £19.95
Finland Euro Priority Business £19.95
Hungary Euro Priority Business £19.95
Latvia Euro Priority Business £19.95
Lithuania Euro Priority Business £19.95
Norway Euro Priority Business £19.95
Poland Euro Priority Business £19.95
San Marino Euro Priority Business £19.95
Slovenia Euro Priority Business £19.95
Sweden Euro Priority Business £19.95
Switzerland Euro Priority Business £19.95
Bulgaria Euro PriorityBusiness £25.95
Croatia Euro Priority Business £25.95
Romania Euro Priority Business £25.95
Turkey Euro Priority Business £25.95
Andorra Euro Priority Business £47.95
Canary Islands Euro Priority Business £47.95
Gibraltar Euro Priority Business £47.95
Malta Euro Priority Business £47.95
Vatican City State Euro Priority Business £47.95
Albania Global Priority £57.95
Belarus Global Priority £57.95
Belarus Global Express (For Orders over 20kg) £374.95
Bosnia & Herzegovina Global Priority £57.95
Cyprus Global Priority £68.95
Iceland Global Priority £57.95
Liechtenstein Global Priority £57.95
Liechtenstein Global Express (For Orders over 20kg) £374.95
Macedonia Global Express £374.95
Moldova Global Priority £57.95
Montenegro Global Priority £105.95
Serbia Global Priority £57.95
Ukraine Global Priority £57.95
Ukraine Global Express (For Orders over 20kg) £374.95
Russia Global Priority £95.95
Faroe Islands Global Priority £110.95
Armenia Global Priority £110.95
Armenia Global Express (For Orders over 20kg) £374.95
Greenland Global Priority £110.95
Greenland Global Express (For Orders over 20kg) £374.95
Georgia Global Express £374.95
Svalbard & Jan Mayen Global Express £374.95
Kosovo Global Express £374.95
Azerbaijan Global Priority £470.95
Kazakhstan Global Priority £470.95

International

Sorry, no online quotes are available for orders outside of Europe. If you would like to place an order for delivery outside of Europe, email us directly and we can prepare a bespoke quote for you based on the weight, dimensions and destination country for the most accurate cost and quickest delivery times to you.

Returns Policy

As per the Consumer Contract Regulations June 2014, you can return goods and receive a full refund under the following conditions:

  • You have had the goods delivered within seven working days of delivery from Future Garden Ltd, this starts from the day after the goods have been signed for.
  • The items are unopened and in the original condition as when they were delivered to you.

Simple checks

  • Please ensure that any parcels delivered are intact and free from damage and unopened, if they appear to show any damage please make a note when signing for the goods, alternatively you can refuse delivery of these items, however only full refusal if multiple parcels will be accepted, in the unlikely event this occurs please contact us asap on 020 8502 7722 or by email info@futuregarden.co.uk
  • Please check all items once unboxed to ensure that they are not damaged and are fully functioning, if this is not the case please ensure you notify us as soon as you can, or within the given returns policy time frame, on 020 8502 7722 or by email info@futuregarden.co.uk  we will then arrange suitable collection and replacements where necessary.
  • If any items appear not to be functioning as expected, do not attempt to fix or tamper with any products, this could affect your statutory rights, please notify us on 020 8502 7722 or by email info@futuregarden.co.uk and we will arrange a suitable replacement.
  • If you notice any irregularities with your order, please notify us as soon as possible or within 7 working days, on 020 8502 7722 or by email info@futuregarden.co.ukwe will endeavour to correct and refund where possible. 
  • You can return any unwanted items, you can return the item(s) to us unopened and intact in a re-sellable condition within 14 working days after the day of receiving the goods, we are unable to accept any goods back that have been opened or the seal(s) have been broken or have been damaged, unless reported as damaged in transit, you can contact us on 020 8502 7722 or by email info@futuregarden.co.uk

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