PRIVACY POLICY

Personal Data

Future Garden Ltd are committed to protecting your privacy and maintaining the security of any personal information we receive from you. This policy outlines exactly what information we collect and how it’s processed. We aim to be as transparent as possible, so you understand exactly how your data is processed.

There are Three forms on our site that collect data from you, (1) our newsletter sign-up form, (2) a new customer account form and (3) a guest checkout form. Direct communication such as emails or phone calls are not covered here in this policy as they are intended solely for the addressee and are not further processed or stored.

The type of information we will collect about you on a new customer or guest checkout form (in order to process an order) includes:

  • Your name
  • Address
  • Phone number
  • Email address
  • Credit/debit card or PayPal details

When making a customer account your physical address details and credit/debit card details will be stored for easier, faster checkout on subsequent purchases. As a guest your physical address details, and credit card will not be stored for later use but will be collected as an essential requirement to authorise and validate credit card payments and as well to ensure correct delivery.

We do not collect Private Data about you, except that which you knowingly supply on the sign-up form. All details collected in this respect will only be used lawfully (in accordance with the Data Protection Regulations in the EU and UK).

We will never pass or sell your data to a third party except for payment validation purposes. Market research emails linked to a specific transaction may be sent to get your feedback and reviews, but this will only ever occur after a purchase. we will never re-target you based on the feedback you submit. You are in no way obliged to provide the information our third party Feefo requests.

We will only contact you in the future regarding an ongoing order or if you have given us your explicit consent by submitting to receive our newsletter. You may unsubscribe from our newsletter at any time by clicking on the unsubscribe link on the newsletter.

The Newsletter provides tailored content, personalised experiences and exclusive news, offers and deals to help our customers stay up-to-date with industry news.

Our Newsletter’s Data about you is stored on MailChimp’s servers and only stores your Email address, name, your responses on the sign-up form and a timestamp. You do not have to sign up to the newsletter to use our services – You can use the checkout as a ‘guest’ or sign up to a customer account without signing up to the newsletter.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check, update, Edit or remove any of the information that we hold about you by contacting us via info@futuregarden.co.uk .

If you find any inaccuracies, we will delete or correct it promptly after you notify us. The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We have a 'plain packaging policy'. All orders are sent out in plain brand-new cardboard boxes or plain black plastic wrapped packaging. Your purchase is confidential, and we like to keep it that way.

Data Retention

We retain your data for a 5 year period as this is the length of our longest warranty; we keep invoice records in order to validate who has made the purchase during the returns process. We're also required to keep records for tax purposes and to calculate our year on year performance.

Google analytics

We utilize google analytics on the site to improve our user’s experience by generating more of the content that performs well. The data that’s gathered includes which of our pages have been visited and for how long. This allows us to appraise which pages are being visited most frequently so we can create better, more user-friendly pages with all the info you need.

You can opt out of google Analytics by installing the google analytics opt out browser add-on Here

Cookies

Cookies are used on this website site to keep track of your shopping cart once you have selected an item or if you log on as a registered user.

We also use traffic log cookies which uses anonymous information to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer’s needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.You can find these modifications for the respective browsers under the following links:

Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies
Firefox: https://www.mozilla.org/en-US/privacy/websites/#cookies
Google: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Safari: https://support.apple.com/en-gb/guide/safari/manage-cookies-and-website-data-sfri11471/mac
Opera: http://help.opera.com/Windows/10.20/en/cookies.html

Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for; the protection and privacy of any information which you provide whilst visiting such sites or the nature and/or content of material published on such sites. Websites we link to are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you have any questions/comments about privacy, you should email us at info@futuregarden.co.uk

COPYRIGHT POLICY

Copyright 2018 Future Garden Ltd

This web site design and all its content is the intellectual property of Future Garden Ltd and is copyright, all rights reserved. Reselling, copying or commercial use of the material contained within this website without the express written permission of Future Garden Ltd is strictly prohibited.

Future Garden Ltd reserves the right to alter this notice at any time without notice to you.

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